Tips, Hints and Troubleshooting
Desk View does not open
| Applies to: | |
| All versions | |
| Issue: | |
Desk View does not open and an error appears "The expression On Open you entered as the event property setting produced the following error: Object or class does not support the set of events." | |
| Cause: | |
| A Windows security update (2597112) removed the registration of an important component of Carmen. For more information regarding this, see http://support.microsoft.com/kb/2664258 | |
| Resolution: | |
| For Windows XP: In the Windows command window enter regsvr32 %windir%\system32\mscomctl.ocx For Windows 7 or 8: In the command window enter regsvr32 %windir%\syswow64\mscomctl.ocx You should see a response message: "DllRegisterServer in [path]\mscomctl.ocx succeeded." If this does not solve the problem follow the instructions for "Deskview does populate" | |
