Tips, Hints and Troubleshooting

Desk View does not open

Applies to:
 All versions
 Desk View does not open and an error appears "The expression On Open you entered as the event property setting produced the following error: Object or class does not support the set of events."

 A Windows security update (2597112) removed the registration of an important component of Carmen. For more information regarding this, see
 For Windows XP:
In the Windows command window enter regsvr32 %windir%\system32\mscomctl.ocx

For Windows 7 or 8:
In the command window enter regsvr32 %windir%\syswow64\mscomctl.ocx

You should see a response message: "DllRegisterServer in [path]\mscomctl.ocx succeeded."

If this does not solve the problem follow the instructions for "Deskview does populate"