Tips, Hints and Troubleshooting

Error when attempting to send an email message

Applies to:
 Carmen, all versions running in Windows 7 or 8
 When attempting to use any feature of Carmen that sends an email, you receive an error (0X-604.037-2501) that reads "The action was canceled...".
 The Windows control MSMAPI32.OCX is not properly registered.
 In the command window enter regsvr32 %windir%\syswow64\MSMAPI32.OCX. You should see a message that indicates success.